Really appreciate a lot for your time and patience! We invite you to pay an eye on your mailbox. To better address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you are unable to repair corrupted videos after waiting for several hours.
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